Thank you for choosing TechSecy. We strive to provide you with high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to help. Please review our Exchange and Returns Policy below.

1. Eligibility for Returns and Exchanges

1.1 Returns

You may return items within 7 days of the purchase date. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.

1.2 Exchanges

We offer exchanges for defective or damaged items. If you need to exchange a product, please contact our customer support within 7 days of receiving the product.

2. Return Process

2.1 Initiating a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at support@techsecy.com to notify us of your return.
2. Provide your order number, details of the item you wish to return, and the reason for the return.

2.2 Returning the Item

After receiving authorization for the return, please send the item to 1001 Yonge ST, ,Toronto, ON, M1X 1LJ. Customers are responsible for return shipping costs.

3. Refunds

3.1 Refund Eligibility

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

3.2 Refund Process

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.

4. Exchanges for Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer support team at support@techsecy.com within 7 days of receiving the product. We will guide you through the exchange process.

5. Non-Returnable Items

Certain items are non-returnable such as the network tools.

6. Contact Information

For any questions or concerns regarding our Exchange and Returns Policy, please contact our customer support team at support@techsecy.com.